Project Overview
TECAMS is a commissioning appointment management platform built to streamline the end-to-end workflow between field technicians and enterprise customers. The application handles the entire appointment lifecycle — from initial request and scheduling through to task completion — enabling technicians to remotely access and action work on customers' managed devices at an agreed date and time. Every session is structured around predefined tasks and work types, ensuring clarity and accountability across all parties involved.
Challenge & Approach
The core design challenge was building a system capable of handling two fundamentally different appointment types — business hours, which requires real-time technician allocation and reservation, and after hours, which involves a manual approval and assignment process across one or more technicians. Sadora approached this by designing an interface that absorbs this operational complexity without overwhelming the user. The result is a clean, role-aware experience — from field technicians managing their daily schedule to team leads overseeing multi-technician allocations — built on strong information hierarchy, intuitive navigation, and workflows that reduce friction at every decision point.
